Frequently Asked Questions (FAQ)

Where does Umbroo ship?

We currently ship to the United Kingdom only.

How long does delivery take?

Our estimated delivery time is 3–5 business days.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather or other circumstances outside our control.

How can I track my order?

Once your order has been dispatched, tracking information will be provided where available.

How can I contact Umbroo?

You can contact our customer service team by:

Email: support@umbreonai.shop
Phone: +44 7454 734565

Can I return my order?

Yes. UK customers have statutory cancellation and return rights for online purchases, subject to applicable exceptions.

Please see our Returns & Refund Policy for the full procedure.

How long do I have to cancel an online order?

For most online purchases, UK customers have 14 days from receiving the goods to notify the seller that they want to cancel, followed by a further 14 days to return the goods. Certain exceptions apply.

What happens if my item arrives damaged or faulty?

Please contact us at support@umbreonai.shop as soon as possible with your order details and information about the problem.

Faulty, damaged or misdescribed goods have additional consumer protections under UK law.

What payment methods do you accept?

Available payment methods are displayed during checkout. The payment options shown at checkout are the methods currently available for your order.

Can I change my delivery address after placing an order?

If you need to change your delivery address, contact us as soon as possible at support@umbreonai.shop.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

What if I receive the wrong product?

Please contact us at support@umbreonai.shop with your order number and details of the product you received. We will review the issue and provide the appropriate solution.

Where can I find your policies?

You can find our:

  • Shipping Policy
  • Returns & Refund Policy
  • Privacy Policy
  • Terms & Conditions
  • Contact Information

These pages provide further information about ordering, delivery, returns, privacy and customer support.