Refund policy
Last updated: September 2026
Returns & Refunds
At Umbroo, we want you to be satisfied with your purchase. If you change your mind about an online purchase, UK consumer law generally gives you the right to cancel your order within 14 days of receiving the goods, without needing to provide a reason. You then normally have a further 14 days to return the goods.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- The item you wish to return
- The reason for your return, if applicable
We will provide you with the relevant return instructions.
Condition of Returned Items
Items should be returned in a condition that allows us to assess them properly. You may handle an item as reasonably necessary to inspect its nature, characteristics and functionality, similar to how you would inspect it in a shop.
If an item has been used or handled beyond what is reasonably necessary to inspect it, the amount refunded may be affected where permitted by law.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or not as described, the customer is generally responsible for the cost of returning an unwanted item when exercising the statutory cancellation right.
If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it so we can provide the appropriate instructions.
Refunds
Once we receive the returned item, we will process the refund in accordance with applicable UK consumer law.
For statutory cancellations, refunds are generally due within 14 days of receiving the returned goods or receiving evidence that they have been sent back, subject to the applicable legal rules. The refund normally includes the cost of standard delivery paid at the time of purchase; additional costs for an upgraded delivery option may not be refundable.
Refunds will normally be made using the original payment method.
Faulty or Incorrect Items
If your item is faulty, damaged, incorrect, or not as described, please contact us at support@umbreonai.shop. UK consumer law provides additional rights for goods that are faulty or not as described.
Contact Us
Umbroo
Bakum 49456
Germany
Email: support@umbreonai.shop
Phone: +44 7454 734565